![]() ![]() All of our fares, including our non-refundable Wanna Get Away® and Wanna Get Away Plus® fares, can be canceled and refunded to the original form of payment within 24 hours of booking provided you didn't make any changes to the reservation prior to canceling. Southwest Airlines and the International Association of Machinists and Aerospace Workers (IAM) have reached a Tentative Agreement for Southwests more than 5,000 Customer Service Employees. Southwest continually puts the customer first. Discussion Questions: The first question we will discuss is how does the customer service of Southwest affect its bottom line. Use our 24-hour fully refundable rule if you want to think a bit before you commit to a flight. We will also discuss how Southwest’s customer service affects its bottom line and what could other airlines learn from Southwest in terms of customer satisfaction.You can always change it later if you see a lower fare and receive the difference in price as a flight credit for future travel. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. As a result, only 9 of 415 complaints are resolved. Lock in a low fare as early as you can. While Southwest Airlines has a high level of trust, our investigation has revealed that the companys complaint resolution process is inadequate and ineffective.Our fares can change quickly based upon how many people have bought tickets for a flight. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Opportunities for overtime and shift premiums. Other tips for finding the lowest fare for your flight include: Job Description: Pay & Benefits Pay of 32.32 to 33.65 per hour, depending on qualifications and experience. To be alerted when we offer a sale, sign up to receive Southwest emails.To find the lowest price on each day in a month, use our Low Fare Calendar.When shopping for a particular day, use the sorting features to sort by lowest price.We provide many options to find the best price for your flight:
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